As the owner or managing director of an insurance company, you are probably no stranger to working under pressure and against tight deadlines. After all, these are two of the distinguishing traits of the industry and they are part and package of the lifecycle of an insurance company. As competition grows even fiercer and the need for superior customer service increases, it’s important to take advantage of each and every tool to streamline your responsibilities. Installing BPM software is already a standard practice for successful companies and you can pick a leaf from their book to streamline your operations as well. If you have not heard about the BPM insurance benefits yet, here are some key aspects to keep in mind.
A centralized client database that facilitates lead nurturing
The average insurance company has thousands of clients and, no matter how many insurance agents you have, they cannot realistically be expected to keep track of their individual leads by using a notebook and pen. It is a disorganized, error-prone method that doesn’t improve lead nurturing in any way, which is why you should switch to a modern approach. Install a BPM system created especially for insurance companies and you will have a unified database with information about all the clients.
Superior customer service
Customer service is at the heart of a successful business – the insurance industry makes no exception. You have to pay attention to every detail and treat each client as if he/she is your most important one. To ensure that your clients are happy and don’t want to switch to one of your competitors, invest in insurance BPM such as bpm’online, which increases customer service in the following ways:
- The software keeps a history of all client interactions, so when any agent gets in touch with them, they already have access to up-to-date information about them.
- Easy organization for client cases, agreements, disputes.
- Reduced response times
- Lower risk of misunderstandings
Drive your insurance business to success by increasing productivity
Productivity isn’t only about getting things done fast, it’s about getting things done fast and right. A chaotic office, with papers flying around everywhere and agents rushing to answer the phone, isn’t necessarily a productive one. Productivity means to streamline processes, enhance communication between departments and automate tasks. This is why BPM software is such an invaluable tool. It puts you in the control, allowing you to take a step back, get rid of the stress of repetitive chores and focus on the big picture. All professional BPM software focuses on productivity and some of the best examples include ProcessGene BPM Suite, Sensus BPM Software, bpm’online and Comidor.
Many executives in the insurance field imagine that BPM software is hard to implement or that it requires a lot of funds, but none of that is true. BPM software will be picked up by your agents in no time, since almost all actions can be done through drag and drop. In terms of costs, pricing plans are very flexible and you can choose the one that meets your current needs.